At Insights 2011, you’ll learn how Pitney Bowes Business Insight (solutions) can help you enhance your customers’ experience with your company. We can help you manage communications across all delivery channels for greater consistency, efficiency and impact. We can help you and your colleagues develop a smart CCM strategy that enables you to communicate to your customers in their preferred channels, meeting all regulatory requirements, enhancing your brand as well as how your customers see you.

Velocity to customer, operational efficiency and agility are what our CCM solutions offer. Your investment in Insights will pay off as you take home with you a wealth of information to help you tackle your most difficult business and technical issues around effective and personalized customer communication.

New CCM event brochure available!

Highlights Include:

• Xplor International certificate of completion program
• 22 sessions on document production and electronic document delivery
• Intelligent design: the evolution of relevance
• Updating complex documents on the fly
• Sending a consistent message
• DOC1® breaks new ground: announcing DOC1 6.0!
• If you can't measure it, you can't fix it. Metrics as a component of CCM.
• Human behavior will drive how best you communicate
• Real-world tested: the EngageOne™ communication platform
• DOC1 version control and becoming a DOC1 expert
• 1-on-1 meetings with industry consultants and PBBI experts
• Real-world CCM case studies and customer success stories
• Product feature feedback sessions
• And much more

The Postal Solutions sessions will present timely content on mail efficiency, postal compliance and automation. Select from mail-specific sessions designed to help you leverage your data and mailing solutions for streamlined operations, greater accuracy and lower costs.

Highlights include:

• Hear keynote speaker Jim Cochrane of the USPS®
• Why mail still matters in a multi-channel world
• Five trends that can plague or propel mailers
• Closing the loop on address quality—once and for all
• The value of mail, virtual return mail, move update strategies
• Move update: more than NCOA
• MAIL360™: extend the value of Intelligent Mail®
• Tips & tricks: maximize address quality with CODE-1 Plus® and Finalist®
• What’s next in communications intelligence?
• Winning combinations: enterprise address management and CCM
• The inside track for MailStream Plus® experts
• Canadian postal products: 2011-2012 update
• Hands on sessions for VeriMove, Aura™, enterprise address management and more!

Portrait Software was acquired in July 2010 by Pitney Bowes to build on the broad range of capabilities at Pitney Bowes Business Insight for helping organizations acquire, serve and grow their customer relationships more effectively. The Portrait Customer Interaction Suite combines world leading customer analytics, powerful inbound and outbound campaign management, and best-in-class business process integration to deliver real-time customer interactions that communicate precisely the right message through the right channel, at the right time.

Highlights include:

• Uncovering the “Incremental” CRM advantage
• The importance of a single customer view in competitive markets
• Predictive modeling for marketers – a pragmatic approach
• How to transform your call center to a profit center
• Customer lifecycle management and event triggered marketing best practice
• Techniques for managing customer opt-out
• Combining Portrait and PBBI technologies for improved results
• Social media and CRM – strategies that work
• And much more